Can’t fault these guys outstanding customer service from start to finish, very helpful in the shop when we were choosing a carpet, someone came out to measure up within a day and very professionally fitted within two weeks of ordering. We looked in other shops in the town but they didn’t even come close to providing the level of customer service these guys do so if you want a carpet use Monarch in our honest opinion.
Thankyou so much for our carpet and flooring in our new home you have done a fantastic job. It looks amazing. From the moment we stepped foot in your shop nothing was too much trouble. Very reliable I will recommend you to all my friends and family. Thankyou.
The level of customer service demonstrated by Jamie and his team was excellent from start to finish. I am also really pleased with the quality fitting of the floor. Monarch carpets is highly recommended.
Can't say enough about these guys, got our carpet fitted this morning, 25 year guarantee by Keith at 8am & he was gone by 9am. Asked if he wanted a hand, he had it all sorted out himself, gave him a tea and he left the cup on the windowsill on a little square cut of underlay as not to stain the sill, how about that! That is how neat, tidy & respectful he was, absolutely fantastic! We’re very happy with the whole service start to finish. We went into the shop & Jamie was so helpful & informative, offered us tea or coffee, educated us on the different types of carpets & the material used in them, answered all our questions, advised us on getting rid of the laminated flooring to avoid moisture, wrinkling & bubbling of the carpet in the future, told us of the different carpets, cleaning procedures, the correct types of vacuum cleaners to use on certain types, bleach & stain friendly carpets, guarantees, the lot! They even came out to measure the room of 18 sq ft down to the fraction as it is important & carpets don’t come cheap & we wanted to get it done right once & only once.
Worth everything & it’s a family business which helps.
Just wanted to thankyou for a superb job you did for us flooring the entire house! Excellent job and really appreciated how you went the extra mile in helping us move in. Would highly recommend you. Thanks again.
Thank you Monarch Carpets for superb fitting of our lounge carpet. It’s beautiful and makes such a difference!
An excellent service, measuring and fitting my hall, stairs and landing carpet. Exactly what I had in mind. Now saving up for laminate in my utility room! Would not hesitate to recommend.
We have just had a wood floor fitted in the downstairs rooms in our house. Everything from the initial contact in the showroom to the fitting was professional and efficient. Staff were helpful and always on hand to answer questions. The floor looks great too.
We’re really pleased with our carpets and underlay, made such a difference to our home. A friendly professional service overall. The carpet fitter did a cracking job. Will be going back for future carpet needs. Got quotes elsewhere and they were comparable.
Lovely family run company. Quality carpets and fantastic customer service, what more could you ask for.